The best way to know our availability is by calling our operator, who will give you instant information of the availability and prices (A discount of 5% for ONLINE BOOKING)
If you are looking for the time to have time, then now is the time. Granada is a good excuse and El ladrón de agua your perfect shelter...
El Ladrón de Agua - Hotel S. XVI.
Carrera del Darro No.13 18010 Granada. Spain
Phone.: 958 215040, Fax: 958 22 43 45
info@ladrondeagua.com
Tourism Quality in Spain
The Q (Tourism Quality in Spain) mark is nationally and internationally acknowledged, and was awarded to our hotel by the Spanish Tourism Quality Institute. It shows this establishment’s commitment to ensuring the complete satisfaction of its customers, meeting their needs and surpassing their expectations, always offering excellent service.
The Q Mark demonstrates that establishments meet the demanding quality standards of the Spanish Tourism Quality System.
The standards required by the mark are a guarantee of the products and services offered by certified establishments, the participation of the customer in the continuing improvement of the establishment in question (processing of complaints, claims, suggestions and surveys), increased confidence in the professionalism of staff, along with suitability of services to customers’ expectations and needs.
The guarantee of a recognised quality brand
El Ladrón de Agua is a member of the exclusive Club of Rusticae, Small Charming Hotels. Their current quality charter comprises 270 parameters which have been selected from its thorough study on charming hotels and taking into account his experience on hotels.
These parameters are used by Rusticae's auditors when they surprisingly visit a hotel and has to do an audit. Thanks to these audits, some hotels like El Ladrón de Agua keep and improve their quality levels. Furthermore, this is the best way to detect and correct shortcomings and make improvements.
Every year, Rusticae visits new hotels and do an audit on those belonging to Rusticae Club in order to make sure that they meet all requirements.
These measures lead Rusticae to be one of the most prestigious Spanish hotel brands all over the world.
Quality is our aim
El Ladrón de Agua also has a sign of quality as a recommended hotel, which was granted by Notodohoteles.com; a website lead by the professional and prestigious Fernando Gallardo, a writer, journalist, hotel critic and author of some important travel guides, such as the "Small Charming Hotels Guide". The Spanish hotel sector acknowledges him as a great professional.
According to Nodohoteles.com's authors themselves:
"Notohoteles.com is a selective hotel web, which includes not all the hotels but just the ones we like best. Why? Because a long time of the trip is usually spent in the hotel selected rather than in restaurants or on cultural visits and, therefore, we are looking for a comfortable place to stay in, a good treatment, facilities and services and so, we will be willing to go back again and will recommend it. Quality is our aim."
"The silence"
El Ladrón de Agua also has a sign of quality as a recommended hotel, which was granted by: "Relais du Silence-Silencehotel".
Relais du Silence - Silencehotel offers a selection of 14 hotels, throughout Sapin : perfect for lunch breaks in British country hotels, relaxing stays in French castles... Castles, manors, mills and cottages, "Relais du Silence-Silencehotel" are charming and strong featured whether in the countryside, in the mountain or by the sea.
